TrueLogic Online Solutions Inc.

Duties and Responsibilities:

• Accountable for the overall management of SEO/website development and design projects, from planning, design, development, user acceptance testing, and deployment.
• Take escalation of customer calls regarding technical issues.
• Delegate resolution of customer software issues using available resources.
• Take escalation of open, research, update and set priority of call cases.
• Handle customer technical inquiries, frequently asked questions and billing questions.
• Dispatch unresolved cases appropriately as needed.
• Use discretion and judgment to ensure customer satisfaction and utilization of time.
• Responds to complex inquiries and/or requests regarding products and/or services
• Serves customers by providing complex information while providing efficient and courteous service
• Completes investigations and resolves complex problems.
• Assist in training new customer service staff as needed.
• Assists in development of methodologies to improve help desk issue resolution process.
• Other duties may be assigned.