Duties and Responsibilities:
- Accountable for the overall management of SEO/website development and design projects, from planning, design, development, user acceptance testing, and deployment.
- Take escalation of customer calls regarding technical issues.
- Delegate resolution of customer software issues using available resources.
- Take escalation of open, research, update and set priority of call cases.
- Handle customer technical inquiries, frequently asked questions and billing questions.
- Dispatch unresolved cases appropriately as needed.
- Use discretion and judgment to ensure customer satisfaction and utilization of time.
- Responds to complex inquiries and/or requests regarding products and/or services
- Serves customers by providing complex information while providing efficient and courteous service
- Completes investigations and resolves complex problems.
- Assist in training new customer service staff as needed.
- Assists in development of methodologies to improve help desk issue resolution process.
- Other duties may be assigned.
[button text="Join Us" url="/join-us" color="blue" target="_self"]